Privacy Policy
1. Introduction
ChillCarve is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit and shop on our website. By using our services, you agree to the terms of this policy.
Updated: 7th, May, 2025
2. Information We Collect
We collect personal information when you interact with our website, make a purchase, or register an account. The information we may collect includes:
- Name
- Email address
- Shipping address
- Payment information (processed securely via PayPal gateway)
- IP address and browsing data (via cookies)
- Order details and purchase history
3. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders
- To communicate with you regarding your order or account
- To improve our website and services based on your preferences
- To send you promotional materials and newsletters if you have opted-in
- To process returns and refunds
- To comply with legal obligations and resolve disputes
4. Sharing Your Information
We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
- With third-party service providers (such as payment processors, shipping companies) to help us provide services related to your order
- If required by law, to comply with legal obligations or protect the rights and safety of ChillCarve, our users, or others
- With business partners or in the case of a merger, acquisition, or asset sale
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your shopping experience. These technologies allow us to:
- Remember your preferences and login details
- Analyze website traffic and improve our services
- Display targeted advertisements relevant to your interests
You can manage your cookie preferences through your browser settings, though disabling cookies may affect your experience on our site.
6. Data Security
We take the security of your personal data seriously and use industry-standard encryption methods to protect it.
We use TLS encryption(provided by Shopify) to ensure your payment details and personal information are securely transmitted and stored.
However, please note that no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
As a user, you have the following rights under applicable data protection laws:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request to update or correct your personal data.
- Deletion: You can request that we delete your personal data under certain circumstances.
- Opt-out: You can withdraw your consent to receive marketing emails at any time by clicking the unsubscribe link in our emails.
- Portability: You can request a copy of your personal data in a machine-readable format.
If you would like to exercise any of these rights, please contact us at service@chillcarve.com.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal obligations, resolving disputes, and enforcing agreements.
9. Third-Party Links
Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, the revised version will be posted on our website with the updated date. Please review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:
Email: service@chillcarve.com