Contact information

We’re here to help! Whether you have questions about our products, need assistance with an order, or just want to say hello, our Customer Experience Team is ready to assist you.

1. Customer Support

• Email: service@chillcarve.com
• Live Chat: Click the chat icon in the bottom left corner of your screen (Mon–Sun, 9 AM–6 PM)

2. Returns & Warranty

For returns, exchanges, or warranty claims, please e-mail our Returns Department at  service@chillcarve.com or visit our Return Policy  page for step‑by‑step instructions.

3. Wholesale & Partnerships

Interested in stocking ChillCarve in your shop or collaborating on a special project? Email us at service@chillcarve.com and we’ll get back to you within 48 hours.

4. Our Company

5. Feedback

We value your feedback! Tell us what you love (or what we can improve) at service@chillcarve.com. Every message goes straight to our product and design teams.

Thank you for choosing ChillCarve—your adventure starts here!