The shipping takes 3-5 business days for delivery. Delivery time may vary slightly based on your location. We will send you the products via international express shipping from the factory end in China.

Total Delivery Time

To Australia, the total estimated delivery time is 4-7 business days. This may vary slightly depending on your delivery address.

*Shipping to the United States and Canada may take 3-4 business days longer. Total 7-10 business days.

*Shipping to Japan and South Koera, the total estimated delivery time is 5-8 business days. This may vary slightly depending on your delivery address.

*Do NOT place an urgent order. If you are on a tight timeline, please contact us first before you place an order!

*Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we, unfortunately, have no control over, your delivery may be delayed. We appreciate your patience in those instances.

Shipping Fees & Duties

For Australia

Enjoy free shipping on orders over $169.99 AUD.
A shipping fee of $9.99 AUD will apply to orders below $169.99 AUD.
No duty is required.

For the Contiguous United States

Enjoy free shipping on orders over $99.99 USD.
A shipping fee of $9.99 USD will apply to orders below $99.99 USD.
No duty is required.

For Canada

Enjoy free shipping on orders over $169.99 CAD.
A shipping fee of $9.99 CAD will apply to orders below $169.99 CAD.
No duty is required.

For Japan

Enjoy free shipping on orders over ¥18,000 JPY.
A shipping fee of ¥1,999 JPY will apply to orders below ¥18,000 JPY.
No duty is required.

For South Koera

Enjoy free shipping on orders over ₩150,000 KRW.
A shipping fee of ₩14,999 KRW will apply to orders below ₩150,000 KRW.
No duty is required.

Shipping Areas

We currently offer shipping to Japan, Australia, the Contiguous United States, Canada and South Koera. For other questions, please contact us at service@chillcarve.com.

Shipping Address Modification

Because we aim to fulfill orders as quickly as possible, we cannot change the shipping address or other details on your order after 24 hours since ordering. You are welcome to return the item to us in accordance with our Return Policy.

Tracking Orders

Once your order is shipped, you will receive a tracking number via email.

Should you have any other questions, please feel free to contact us via email: service@chillcarve.com

ChillCarve Service Team