Shipping Policy
Order Processing Time
All orders are processed within 1-2 business days. You will receive a notification once your order has been dispatched.
Delivery Process
The shipping takes 3-5 business days for delivery. Delivery time may vary slightly based on your location. We will send you the products via international express shipping from the factory end in China.
Total Delivery Time
The total estimated delivery time is 4-7 business days. This may vary slightly depending on your delivery address.
*Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we, unfortunately, have no control over, your delivery may be delayed. We appreciate your patience in those instances.
Shipping Fees & Duties
For Australia
- Enjoy free shipping on orders over $169.99 AUD.
- A shipping fee of $9.99 AUD will apply to orders below $169.99 AUD.
- No duty is required.
Shipping Areas
We currently only offer shipping to Australia. For other questions, please contact us at service@chillcarve.com.
Shipping Address Modification
Because we aim to fulfill orders as quickly as possible, we cannot change the shipping address or other details on your order after 24 hours since ordering. You are welcome to return the item to us in accordance with our Return Policy.
Tracking Orders
Should you have any other questions, please feel free to contact us via email: service@chillcarve.com
ChillCarve Service Team